Shipping, exchanges &
returns.
Written plainly, with the reason behind each rule rather than the legal wording of it.
Dispatched in 2–3 days
Working days, from our studio in Noida. You'll get a tracking link when it leaves.
Exchanges only
Different size or colour, within 7 days of delivery, on unworn pieces.
Returns for defects
If something arrives faulty or wrong, we refund it. An unboxing video is required.
Shipping.
Orders are packed and dispatched within 2–3 working days. We don't dispatch on Sundays or public holidays, and we don't pretend to — if you order on a Saturday evening, it goes out on Tuesday or Wednesday.
Once it leaves us, delivery time is the courier's. We'll send tracking the moment there is any, and if a parcel stops moving for more than four days, write to us and we'll chase it rather than asking you to.
| Method | Time in transit | Rate |
|---|---|---|
| Standard | 3–5 working days | ₹79 |
| Standard, orders over ₹2,999 | 3–5 working days | Free |
| Express — metros | 1–2 working days | ₹199 |
| International | 7–12 working days | ₹1,900 |
Exchanges.
We offer exchanges only.
You can exchange any piece within 7 days of delivery, for a different size or a different colour, as long as it is unworn, unwashed, and still carries its tags. One exchange per order — the second one we'd have to charge for, and we'd rather not put that in small print later.
We're sorry to be firm about this — it's the only way we can keep offering replacements quickly and fairly. We run small batches, and every piece that comes back in wearable condition goes to someone waiting for that size.
Write to us
Email us with your order number and the size or colour you'd like instead.
We confirm stock
Within one working day. If the size you want isn't there, we'll tell you when it will be.
Send it back
We arrange the pickup. Pack it in the original mailer if you still have it.
The replacement ships
Same day we receive and check the return.
Returns.
Refunds are for things we got wrong.
If a piece arrives faulty, damaged in transit, or simply isn't what you ordered, we refund it in full to the original payment method within 5–7 working days of the parcel reaching us. We don't refund for a change of mind — that's what the exchange is for.
For any refund claim we need an unboxing video. It sounds bureaucratic and we know it, but a courier once told us the parcel left in perfect condition and we had no way to say otherwise. The video is what lets us take your word instantly instead of opening an investigation.
What the video needs to show
- IThe sealed parcel before you open it, with the shipping label readable.
- IIOne continuous take — no cuts, no pauses, from seal to contents.
- IIIThe full item removed from the packaging and turned over once.
- IVThe fault itself, held close enough to see clearly.
What we can't accept.
None of this is meant to catch anyone out. Each line below exists because of something that actually happened.
Ask before
you order.
Write to us with your measurements and we'll tell you which size we'd send. It takes us a minute and saves you a week.
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